We've all seen the TLC specials that foray into the world of extreme couponing, in which people buy 100 bottles of shampoo at a time and keep an incredible stockpile of consumer goods in their garage. The issue is, if the public perception of couponing remains too extremist and too fanatical, couponing will be unattainable and unrealistic for the vast majority of individuals who don't have the time or desire to take couponing to such lengths. Coupon sites, like CouponBirds, need to dispel this myth and put the power of couponing back into the hands of everyday consumers, who currently view couponing as too big of a hassle for too small of a reward. By commoditizing coupons as a method of exchange between individuals through fun and intuitive user interface design, CouponBirds can gain an incredible competitive advantage.
The future of couponing lies in the ability of platforms to build interpersonal connections between individuals. Referral programs are an incredibly powerful tool to growth, and while no one tool is the extensive solution to a complex problem, referrals are a great place to start. Let's look at some contextual statistics first-
92% of consumers trust referrals from people they know, individuals are 4x more likely to complete a purchase after being referred by a friend, and 77% of consumers are more likely to buy a new product when learning about it from friends or family (Nielsen, 2013).
So, referrals are important on paper, but what about in practice? Let's look at some recent case studies-
Popular commission-free stock trading app Robinhood built a base of 1 million users before it had even launched (Mengoulis, 2019). PayPal used referral systems to invest in its direct customer base, eventually growing its $60 million investment into a market cap of $46.6 billion; Dropbox rewarded referrals with free storage on its platform, and they had gained 2.8 million new users in their first month (Eke-Allen, 2018).
Why Do Referrals Work?
There's a psychological phenomenon referred to as FOMO (fear of missing out). Everyone hates the idea of missing out, and they love the idea of being ahead of the curve. By harnessing this concept and coupling it with an incredibly simple sign-up process, user bases can grow exponentially in a short amount of time. Gamification is another great method of keeping user interest, especially when the rewards of these games are actually desirable, and in this case, the reward is saving money-who doesn't love to save money?
Next Steps for CouponBirds
Short term: Incorporate a referral system into your website design, leveraging email lists with referral codes to build your user base.
Mid term: Continue to expand this program where users can achieve rewards for different levels of referrals, creating a fun user interface within which users enjoy earning rewards and using them to redeem different coupons.
Long term: Develop a CouponBirds mobile app to make it incredibly easy for users to text links, codes, coupons, and rewards to one another. Allow scanning of coupons directly in the app interface with Apple Wallet integration to enable consumers to pay for their goods alongside Apple Pay and their other mobile payment methods.